Privacy Policy

1.1 Personal Information

When you book a session or interact with our services, we collect:

• Contact Forms: Name, email, subject, message content (stored in our database)
• Booking Information: First name, last name, email, phone, address, session preferences, and scheduling details via BookitOnce plugin
• Payment Information: Processed securely through Stripe (we do not store payment card details, only transaction references)
• Beta Testing Signups: Name, email, and plugin testing preferences
• Newsletter Subscriptions: Email address, name, subscription preferences via VoiceitOnce plugin
• Feedback & Bug Reports: Name, email, ratings, device information, and description content
• Testimonials: Name, email, review content, ratings (published testimonials may display name and review publicly)
• AI Chat Conversations: Chat messages, conversation context, and IP addresses (stored on our servers for improvement purposes)
• Voice Articles: Content interactions and reading analytics via VoiceitOnce plugin

1.2 Technical Information

We automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, and interaction patterns
• Cookies: Essential cookies for website functionality and analytics

We use your information to:

• Process and manage your session bookings
• Provide AI consulting services via Zoom or Google Meet
• Send session confirmations and reminders
• Process payments securely through Stripe
• Provide customer support and follow-up assistance
• Send newsletters and educational content (with your consent)
• Improve our services and website functionality
• Analyze AI chat interactions to improve responses
• Comply with legal obligations

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Stripe (payments), Zoom/Google Meet (video calls), Bluehost (website hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a business sale or merger

We retain your information according to the following schedule:

• General Contact Data: 12 months from last interaction
• Booking Records (BookitOnce): 24 months for business records compliance
• Newsletter Subscriptions (VoiceitOnce): Until you unsubscribe
• AI Chat Conversations: 6 months (anonymized after 3 months)
• Payment Transaction References: 7 years for tax compliance
• Session recordings (with your explicit consent): 30 days for service improvement

Early Deletion: You can request deletion at any time, except for legally required records.

You have the right to:

• Access: Request a copy of your personal information by contacting us
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information by contacting us
• Portability: Receive your data in a portable format (JSON/CSV export available)
• Opt-out: Unsubscribe from marketing communications via newsletter links or contact us
• Restriction: Limit how we process your information

We use cookies for:

• Essential Cookies: Website functionality and security
• Analytics Cookies: Understanding website usage (Google Analytics)
• Payment Cookies: Secure payment processing (Stripe)

You can control cookies through your browser settings. See our Cookie Policy for more details.

We implement appropriate security measures to protect your information:

• Encrypted data transmission (HTTPS)
• Secure payment processing through Stripe
• Regular security assessments
• Limited access to personal information

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice.

If you have questions about this Privacy Policy or your data rights, contact us:

For EU residents, we process your data based on:

• Contract: To provide our AI consulting services
• Consent: For marketing communications and cookies
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to equal service and price

We do not sell your personal information.